That means you have problems with your Internet connection. In order to set everything up, you should do step by step:
- Check the connection between the Set-Top box and the router. Check if the cord is plugged in properly.
- Check if two LEDs on the rear panel of the Set-Top Box are blinking (Green and Orange).
- If you have a PC at home, check the Internet connection. Use bandwidthplace.com
- One by one turn off and on again your modem and router (you should wait until full initialization of your modem) then try turning on your TV Box again
- If nothing helps, please contact our Customer Service Team, 718-713-8484.