This error can occur if there has been a network connection error (Internet problems). For example, you have rebooted your modem and now it gives your Set-Top Box a different IP address. Or if you have experienced Internet connection problems — local network was working, but there was no Internet access, and it occurred during the time you were using our TV Service. That is why this message appears. All you have to do is to reboot your Set-Top Box, so it can get a new IP address.