Service cancellation

If you have subscribed for 90- or 365- days service, you can cancel service for a partial refund¹ within 14 days from the time of your purchase.

If you have purchased the subscription for 30 days and decided to cancel it, the refund is not processed.

Once your cancellation request is received, the refund will be processed and a credit will be automatically applied to your original payment method within 7 days. Please note that depends on your original payment company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

If you decided to cancel service and want to speed up the process, please fill out this cancellation form.

¹refund amount excludes 30 days

Box return

You can return the box for a full refund within 14 days of the delivery.

After 14 days a restocking fee of $25 will be deducted from the refundable amount. In case you decide to return equipment after several months of purchase, after 14 days a restocking fee of $25 will be deducted from the refundable amount. In case you decide to return equipment after several months of purchase, the additional fee of $10 will be applied for every month of use. For example, you returned TV box after two months of use. You will be refunded the original price of the box minus restocking fee of $25 minus $20 fee for each month of use.

The way you can return the box depends on the place, where it was purchased. You can either bring it in person to the store where it was sold or send it via mail if you purchased it online

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