I’ve got a router on the 2nd floor and TV on the 1st floor. Can I use Wi-Fi connection to connect your TV Box?
Yes you can buy WiFi Set-Top Box, which will allow you to watch TV service without running a cable from 1st to the 2nd floor. You should keep in mind, that while using Wi-Fi connection, there can be interference and the data transfer could be unstable, which might lead to screen freezing for few seconds at a time. Wi-Fi network is very sensitive to nearby Wi-Fi networks and household appliances. We DO NOT recommend that type of connection.
This means that the server has lost its broadcasting program schedule. After a while a failure will be eliminated. Until the problem is resolved, you will have to switch channels while taking into account how much difference there is.
Stream playback time depends on few factors and will load slower then buffer setting if there is less bandwidth then the stream requires. If internet speed ( the better term would be available bandwidth) is 20, 50 or 100 Mbs, a stream will load in the exactly same amount of time based on the buffer setting. In case that internet speed is lower than the bandwidth required for the video stream, which is from 3 Mbs to 10 Mbs, then stream will take longer to load then the buffer time. For example, if a customer has internet speed 3 Mbs and starts HD stream that requires 10 Mbs and has 3 sec buffering, the stream will take longer then 3 sec to fill the buffer and start the playback because there is not enough bandwidth.
- Check the connection between the box and the TV. Check if the cord is plugged in properly.
- Check which TV input are you using with the Set-Top Box (for HDMI cables – its HDMI1, HDMI2, HDMI3, HDMI4, etc. For Composite cables – Video 1, Video 2 or AV1 \ AV2).
- Press ‘INPUT’ button (‘SOURCE’ ‘TV/VIDEO’) on TV remote. You will see the INPUT menu, where you need to choose the correct type of connection.
That means you have problems with your Internet connection. In order to set everything up, you should do step by step:
- Check the connection between the Set-Top box and the router. Check if the cord is plugged in properly.
- Check if two LEDs on the rear panel of the Set-Top Box are blinking (Green and Orange).
- If you have a PC at home, check the Internet connection. Use bandwidthplace.com
- One by one turn off and on again your modem and router (you should wait until full initialization of your modem) then try turning on your TV Box again
- If nothing helps, please contact our Customer Service Team, 718-713-8484.
You can see this error when the tv box has lost the Internet connection. To fix the problem, you need to reboot your set-top box. If it doesn’t help, you have to reboot your modem, router and after that reboot the TV box.
That means, that your Internet connection was interrupted. You should check if you have your Internet connection on other devices (PCs, Laptops) and then try rebooting the TV Box (Unplug it and plug it back in).
This error can occur if there has been a network connection error (Internet problems). For example, you have rebooted your modem and now it gives your Set-Top Box a different IP address. Or if you have experienced Internet connection problems — local network was working, but there was no Internet access, and it occurred during the time you were using our TV Service. That is why this message appears. All you have to do is to reboot your Set-Top Box, so it can get a new IP address.
- Free shipping in the USA!
- Free Service Trial!
- If you buy a TV from us – you get a month of service FOR FREE!
- If you purchase any equipment or electronics for more than $500 – you get a month of service for FREE!
When you pay for monthly service it doesn’t automatically extend your service. It works similar to the prepaid phone service. Basically, it expires after 30 days even if you pay for another month before your current 30 days expire.
In order for your service to automatically extend every month, you must select our automatic payment plan.
To access Polska TV please do the following:
For Dune Box:
Press “Top Menu” to go to the Home Screen > Select “Polska TV” and press enter
For Alfa Box:
Press “Setup” button to go to the Tech Menu > Select “Reload Portal” and press enter (IMPORTANT: Do not press “Reboot” or “Reset” options at any time) > When Home page is loaded select “Polska TV” and press enter
Please be advised that you can switch to Automatic Payments at any time. This option is not a contract and you can cancel it anytime.
We offer a lifetime warranty for all TV boxes bought from us as long as you are Polish TV Service subscriber.
If the box is defective or broken and it requires an exchange, we will exchange it for the same model.
If your box is in the working condition we can exchange it for a new model, however, there will be a fee.
Polish TV Company offers 3-day trial service, so our customers can get acquainted with the quality and diversity of broadcasting channels.
Click on the link below and follow the instructions to register.
If you have subscribed for 90- or 365- days service, you can cancel service for a partial refund¹ within 14 days from the time of your purchase.
If you have purchased the subscription for 30 days and decided to cancel it, the refund is not processed.
Once your cancellation request is received, the refund will be processed and a credit will be automatically applied to your original payment method within 7 days. Please note that depends on your original payment company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
If you decided to cancel service and want to speed up the process, please fill out this cancellation form.
¹refund amount excludes 30 days
You can return the box for a full refund within 14 days of the delivery.
After 14 days a restocking fee of $25 will be deducted from the refundable amount. In case you decide to return equipment after several months of purchase, after 14 days a restocking fee of $25 will be deducted from the refundable amount. In case you decide to return equipment after several months of purchase, the additional fee of $10 will be applied for every month of use. For example, you returned TV box after two months of use. You will be refunded the original price of the box minus restocking fee of $25 minus $20 fee for each month of use.
The way you can return the box depends on the place, where it was purchased. You can either bring it in person to the store where it was sold or send it via mail if you purchased it online
I live in Palo Alto, CA. Can I buy your service? Can I get the TV box for rent? Do I have to pay for shipping?
Yes, you can buy our service. We provide our service worldwide. You can buy it on our website or over a phone 718.713.8484
No, we do not offer rental option at this time but if you buy the media player from us we offer limited lifetime warranty
The shipping to CA is free if you buy via the website and $9.99 if you buy over the phone.
No, you should pay in full, because the computer system won’t let us to activate your subscription, if the payment wasn’t full.
If you have recommended us to your friends, there are two possible options:
Once recommended by you person signs up, you get 1 day of Premium subscription.
For every new customer, whom you have recommended us, we are offering a 30-day Premium subscription; in order to qualify for the bonus, the person you recommended us must sign up for any of our services using the referral link and purchase the subscription.
Terms and Conditions of the Referral Program of Polish TV Company
- You should be a Polish TV Company subscriber in order to qualify for a bonus.
- The recommended by you person shall sign up with us or subscribe for our service by using a referral link.
- The referral link shall be shared with the referred person directly from your smartphone. You can check the instructions on how to do it in our blog post.
- There is no limit on the number of people you can invite and the number of bonuses you can get.
- You get a bonus regardless of the package the referred person has purchased.
- The bonus cannot be redeemed for cash.
Yes, you can order our service on your name, and then set up the TV Box at your mother’s home.
Yes, we can accept it.
Polish TV Company guarantees service and equipment quality for their customers while they are using Polish TV Service. If the equipment is found to be defective, Polish TV Company will:
- Replace the equipment
- Provide free repair of the equipment
The warranty is provided directly to the customer and can not be transferred with the equipment.
POLISH TV Company accepts the following payment methods:
- Checking account
- Bank check
- Money order
Payment can be made:
- On the website
- On the Box
- By calling our Customer Service Department
- By sending check or money order
- In person in the store
Yes, you can use our service anywhere where you have a high-speed Internet access.