Check list for freezes

How to solve the problem of freezing? If you have a great number of freezes and all of them are on your (client) side, our company proposes the following solutions : Firstly, you need to restart your network router. If we are talking about Alfabox boxes, then you should reset it If you have Dune […]

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How to ping an IP Address

To check the quality of the Internet connection, you may use the ping command. Run the Command Prompt: To do this in Windows OS, press Win + R. In the window that appears, type cmd and click OK. At the command prompt, type ping 8.8.8.8 and press Enter. In the obtained results we are interested […]

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How to set an internet connection on Alfabox?

If you see “Page loading error” message on the screen that means that your box is not connected to the internet. For WiFi connection: 1. Press F4 on the remote control, select Network and press OK on the remote 2. Select WiFi connection and press OK 3. Select Auto (DHCP) to automatically receive IP address […]

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When to change resolution on your Alfa box?

You should change the resolution on your box if: – Alfa logo appears but there is a black screen after – Missed match output message – Jumping screen 1. Connect your TV with the box via composite cable 2. Unplug the box 3. Press and hold MENU button on the remote and plug in the […]

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What’s the difference between HDMI and Composite?

Composite cable has three plugs on one or on both sides – yellow (responsible for video signal), red and white (responsible for stereo audio signals). Composite cable will not allow you to watch HD channels or movies in HD quality. HDMI cable has an A-type connector on each side. This type of cable allows you to watch HD channels or […]

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What is the difference between LAN and WiFi?

Wi-Fi or LAN? What’s the difference? Let’s look at it since so many are interested in this question. And when you plan to deploy a network at home – you need to understand which one. And the pros and cons of each. So, let’s begin. Obviously, this depends on many things: Do you need to […]

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What to do if my screen freezes/stops?

That means that your Internet connection speed is lower than required for our service. If you never had this problem before, please contact your ISP (Internet Service Provider) and check, if there is any maintenance work on the line. You can find a detailed explanation of why your TV may freeze in our blog article

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Service doesn’t work: Black screen/No Signal

If you have problems with Set-Top Box connection, please consider and go through the following steps: Firstly, you should check-up the connection between your box and TV. Please also take into account if the cord is connected in the right way. You should use the proper TV input, so please check is it suitable for […]

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