To locate UID (Unique ID) on Samsung SmartTV Model Groups 20TV-xxxxx and 21TV-xxxxx do the following:

1. Navigate to the Support tab and then select About This TV

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2. List down to the Smart Hub Information section and locate Unique ID 

3. Provide Unique ID to our customer service agents via e-mail or support chat along with the following information:

  1. Subject: “Issues with Smart TV”
  2. The message body should list Unique ID, located in step 2, your Name, Last Name, and email address (if submitted via support chat)

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