Service cancellation

You can cancel the service for a full refund within 14 days from the time of your first access.

After 14 days you can also cancel service and get a partial refund if you prepaid for 90 or 365 days. In this case, the refund will be proportionate to the amount of service used (full price will be deducted for each month the service was used). For example, if you want to cancel annual service ($299.99) after 3 months of use and the price for one month of the service is $29.99, the refund amount will be $299.99 – (3x$29.99) = $210.02.

Box return

You can return the box for a full refund within 14 days of the delivery.

After 14 days a restocking fee of $25 will be deducted from the refundable amount. In case you decide to return equipment after several months of purchase, after 14 days a restocking fee of $25 will be deducted from the refundable amount. In case you decide to return equipment after several months of purchase, the additional fee of $10 will be applied for every month of use. For example, you returned TV box after two months of use. You will be refunded the original price of the box minus restocking fee of $25 minus $20 fee for each month of use.

The way you can return the box depends on the place, where it was purchased. You can either bring it in person to the store where it was sold or send it via mailĀ if you purchased it online

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