- Check the connection between the box and the TV. Check if the cord is plugged in properly.
- Check which TV input are you using with the Set-Top Box (for HDMI cables – its HDMI1, HDMI2, HDMI3, HDMI4, etc. For Composite cables – Video 1, Video 2 or AV1 \ AV2).
- Press ‘INPUT’ button (‘SOURCE’ ‘TV/VIDEO’) on TV remote. You will see the INPUT menu, where you need to choose the correct type of connection.
That means you have problems with your Internet connection. In order to set everything up, you should do step by step:
- Check the connection between the Set-Top box and the router. Check if the cord is plugged in properly.
- Check if two LEDs on the rear panel of the Set-Top Box are blinking (Green and Orange).
- If you have a PC at home, check the Internet connection. Use bandwidthplace.com
- One by one turn off and on again your modem and router (you should wait until full initialization of your modem) then try turning on your TV Box again
- If nothing helps, please contact our Customer Service Team, 718-713-8484.
You can see this error when the tv box has lost the Internet connection. To fix the problem, you need to reboot your set-top box. If it doesn’t help, you have to reboot your modem, router and after that reboot the TV box.
That means, that your Internet connection was interrupted. You should check if you have your Internet connection on other devices (PCs, Laptops) and then try rebooting the TV Box (Unplug it and plug it back in).
This error can occur if there has been a network connection error (Internet problems). For example, you have rebooted your modem and now it gives your Set-Top Box a different IP address. Or if you have experienced Internet connection problems — local network was working, but there was no Internet access, and it occurred during the time you were using our TV Service. That is why this message appears. All you have to do is to reboot your Set-Top Box, so it can get a new IP address.